Policy
Exchange requests or returns on FULL-PRICED merchandise are accepted by mail or at our store with the original receipt within 14 business days of receipt of purchase (please see instructions below).
PLEASE NOTE: All SALE purchases are FINAL SALE. Please shop carefully! Returns or exchange requests on SALE merchandise will not be accepted.
Instructions For Exchange or Return of Full-Price Merchandise
EXCHANGES: By Mail - If you're making an exchange,simply return the package using your preferred method. Once received, we will process your exchange and mail back to the original shipping address processed with your order. Please make sure insurance is taken care of when sending your packages-just in case.
In Store - FREE Simply bring the invoice slip and credit card used when you placed the order to a sales associate at any one of our stores. The sales associate will provide you with a written receipt of your exchanged item. The sales associate will charge your credit card for the new item and we will simply credit you for the original item. Your credit will be processed within 24 hours and will be reflected on your next credit card statement.
RETURNS: (Excludes Gift Cards) By Mail - Mail your item(s) using your preferred method of shipping. Make sure you have insurance taken care of when using your preferred method. Unfortunately, we cannot refund your original shipping charges or your purchase. You will receive a store credit for the amount of the purchase in the mail within 5-7 business days or get one printed for you at the store. This can be used anytime and never expires or looses value! please be sure to use the address listed on our invoice for the address when sending back your return. Please note all original tags must be attached, we will inspect the merchandise when we receive the merchandise to make sure it was not worn or altered.
In Store - FREE Simply bring the invoice slip to a sales associate at a our store. The sales associate will provide you with a written receipt of your return. You will be issued a credit slip for your purchase.Unfortunately, we cannot refund your original shipping charges or your purchase. You will receive a store credit for the amount of the purchase at the store. This can be used anytime and never expires or looses value! Please note all original tags must be attached, we will inspect the merchandise when we receive the merchandise to make sure it was not worn or altered.
Safe & Secure Ordering Protecting your personal information is very important to us. In our shopping checkout process, we use a Secure Site powered through Yahoo! The safest shopping experience.
Payment Methods & Options We accept Visa, Master Card and American Express credit cards.
Sales Tax Sales tax is applicable on orders shipped to certain addresses and states
Policies, Options & Rates Orders are processed Monday through Friday, except holidays. Shipping times may vary due to availability of merchandise.
All packages are shipped via UPS and we offer the following shipping options:
Ground (5 to 7 business days) - $10 *Call our customer service for more options 570-344-5155
GIFT CARDS Ground (5 to 7 business days) - $2.50
Tracking Your Order If you want to track your order shipment via UPS, you can do so in the following way: 1) simply enter your tracking number on the UPS website at www.ups.com to track your order shipment.
If you have any question please feel free to contact us: By Mail: New Laundry 412 Spruce Street Scranton, PA 18503
By Phone: Store/Customer Service 570-344-5155
By Email: newlaundry@yahoo.com
PLEASE NOTE: All SALE purchases are FINAL SALE. Please shop carefully! Returns or exchange requests on SALE merchandise will not be accepted.
Instructions For Exchange or Return of Full-Price Merchandise
EXCHANGES: By Mail - If you're making an exchange,simply return the package using your preferred method. Once received, we will process your exchange and mail back to the original shipping address processed with your order. Please make sure insurance is taken care of when sending your packages-just in case.
In Store - FREE Simply bring the invoice slip and credit card used when you placed the order to a sales associate at any one of our stores. The sales associate will provide you with a written receipt of your exchanged item. The sales associate will charge your credit card for the new item and we will simply credit you for the original item. Your credit will be processed within 24 hours and will be reflected on your next credit card statement.
RETURNS: (Excludes Gift Cards) By Mail - Mail your item(s) using your preferred method of shipping. Make sure you have insurance taken care of when using your preferred method. Unfortunately, we cannot refund your original shipping charges or your purchase. You will receive a store credit for the amount of the purchase in the mail within 5-7 business days or get one printed for you at the store. This can be used anytime and never expires or looses value! please be sure to use the address listed on our invoice for the address when sending back your return. Please note all original tags must be attached, we will inspect the merchandise when we receive the merchandise to make sure it was not worn or altered.
In Store - FREE Simply bring the invoice slip to a sales associate at a our store. The sales associate will provide you with a written receipt of your return. You will be issued a credit slip for your purchase.Unfortunately, we cannot refund your original shipping charges or your purchase. You will receive a store credit for the amount of the purchase at the store. This can be used anytime and never expires or looses value! Please note all original tags must be attached, we will inspect the merchandise when we receive the merchandise to make sure it was not worn or altered.
Safe & Secure Ordering Protecting your personal information is very important to us. In our shopping checkout process, we use a Secure Site powered through Yahoo! The safest shopping experience.
Payment Methods & Options We accept Visa, Master Card and American Express credit cards.
Sales Tax Sales tax is applicable on orders shipped to certain addresses and states
Policies, Options & Rates Orders are processed Monday through Friday, except holidays. Shipping times may vary due to availability of merchandise.
All packages are shipped via UPS and we offer the following shipping options:
Ground (5 to 7 business days) - $10 *Call our customer service for more options 570-344-5155
GIFT CARDS Ground (5 to 7 business days) - $2.50
Tracking Your Order If you want to track your order shipment via UPS, you can do so in the following way: 1) simply enter your tracking number on the UPS website at www.ups.com to track your order shipment.
If you have any question please feel free to contact us: By Mail: New Laundry 412 Spruce Street Scranton, PA 18503
By Phone: Store/Customer Service 570-344-5155
By Email: newlaundry@yahoo.com
